Website Policies

Accounts and access

Users must be 18+ and provide accurate account details. Access to software and downloads is available through the verified account for the active paid period.

Licence and restrictions

Access is a limited licence for the active paid period. Users may not share accounts, resell access, copy the software or downloads, reverse engineer them, or bypass access controls.

Customer responsibilities

Customers remain responsible for legal compliance, required permissions, testing, and all real-world flight or operational decisions. Skynacues tools do not replace the customer's own safety, technical, or operational judgment.

Suspension

Access may be suspended for non-payment, abuse, unlawful use, or a security risk. Suspension does not remove the customer's responsibility for activity carried out through the account.

Information we collect

We collect name, email, password credentials in protected form, verification and reset records, contact-form messages, authentication and session data, and payment references such as SafePay tracker, amount, currency, status, and date.

How we use information

We use this information for account access, customer support, payment confirmation, protected downloads, security, and business or legal records.

Service providers

Payment details are processed by SafePay. Email delivery is handled by the configured email provider. These providers receive the information needed to deliver their part of the service.

Cookies and privacy requests

The current site uses an essential authentication or session cookie to keep a signed-in account working. Privacy questions or requests can be sent to contact@skynacues.com.

When a refund is available

A refund is issued only for one of the following situations:

• A duplicate charge was made.
• Payment completed but paid access was not activated and cannot be fixed.
• A payment was later marked failed or reversed.
• A material digital defect cannot be fixed.
• A refund is required by applicable law.

When a refund is not available

No refund is given for a change of mind, unused time, or a download that has already been accessed, except where applicable law requires otherwise.

How to request a refund

Send the request to contact@skynacues.com within 14 calendar days. Approved refunds are initiated within 10 business days to the original payment method.

Digital delivery

The website currently sells no physical item and collects no delivery address. After payment confirmation, paid digital access and protected downloads are delivered through the verified account.

Future physical products

If physical hardware is offered in the future, it will be covered by a separate written quotation or order. That document will state the applicable delivery, shipping cost, customs, taxes, inspection, damage, warranty, and return terms.

Current paid access

The current build does not auto-renew and does not create a recurring charge. A successful paid subscription grants access for the stated 30-day period. Access then returns to the Free plan unless the customer purchases another period.

Closing an account

Closing an account or emailing contact@skynacues.com does not create a partial refund. Refund eligibility is handled under the Return / Refund Policy.

If recurring billing is introduced

If recurring billing is introduced later, it must be disclosed before charging and must be cancellable by email before the next charge.