Return / Refund Policy

When a refund is available

A refund is issued only for one of the following situations:

• A duplicate charge was made.
• Payment completed but paid access was not activated and cannot be fixed.
• A payment was later marked failed or reversed.
• A material digital defect cannot be fixed.
• A refund is required by applicable law.

When a refund is not available

No refund is given for a change of mind, unused time, or a download that has already been accessed, except where applicable law requires otherwise.

How to request a refund

Send the request to contact@skynacues.com within 14 calendar days. Approved refunds are initiated within 10 business days to the original payment method.